Contact
We’d Love to Hear from You
Whether you have a question about a specific piece, need help with sizing, or would like to discuss a custom order - we are here to help.
At ElLuNa, every enquiry is handled personally. We believe that choosing a natural fur piece is a considered decision, and we are always happy to take the time to assist you.
How to Reach Us
You can contact us through any of the following:
- Contact form - fill in the form below and we will get back to you as soon as possible
- WhatsApp - for a faster, more personal response
- Live chat - available directly on our website during working hours
- Social media - you can also reach us through our social channels
Custom Orders & Alterations
We offer two ways to create a piece that is truly yours:
Alterations - If you love one of our existing pieces but need it adjusted to fit you perfectly, we can discuss alterations depending on the garment’s construction and design. Please contact us before purchasing so we can advise you on what is possible.
Custom orders - If you have a specific vision in mind - a particular style, fur type, colour or design - we would love to hear about it. We can discuss your ideas and guide you through the process of creating a bespoke ElLuNa piece, crafted especially for you.
For all custom enquiries, please reach out to us directly before placing an order so we can understand your needs and provide you with all the information you require.
We Are Here to Help
No question is too small. Whether you need additional photographs, specific measurements, advice on care, or simply want to know more about a piece - please do not hesitate to get in touch.
ElLuNa — Elegant. Luxury. Natural.
We look forward to hearing from you.